If you’re looking to return a change of mind, faulty or incorrect item, please email us at firstname.lastname@example.org so we can assist you.
You can return any item for a refund (excluding delivery charges), within 28 days of invoice date of your original order. Outside of this time-frame will be at the discretion of the store (and we will always be reasonable!)
We are unable to offer items for exchange, if you want to change an item for a different size or colour, you’ll need to place a new order as all returned items will automatically be refunded.
We will refund the amount you paid when you purchased the item. This includes sale items.
All items will be inspected on return.
The goods are your responsibility until they reach our warehouse, please make sure it’s packed up properly and can’t get damaged on the way.
We are not responsible for any items that are returned to us by mistake.
Please make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of posting.
We cannot offer refunds for products that have been worn or washed unless identified as having a manufacturing fault which will be determined by us upon return.
We do not offer refunds on products where the packaging has been damaged. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
We are not able to cover the freight costs in returning the items to our warehouse, if you pay through paypal however in most cases they will help out with the cost of returns as part of their service. Head to https://www.paypal.com/au/webapps/mpp/returns for more details. Please email email@example.com prior to sending goods back.
Refunds will only be made by the original payment method, and in the case of credit cards only back to the original card.
It can take up to 7 working days for your return to arrive at our warehouse in WA, we’ll send you an email to let you know once it has been received and your refund has been processed. Once your refund has been processed, depending on your card issuer, it can take up to 10 business days for the funds to show in your account.